We strive to ship orders within 1 business day of confirmed payment, excluding holidays and weekends.
Depending on your location within the US, the average transit time is 2-8 days. However, please be aware that delivery service delays due to inclement weather, labor disputes, epidemics and other unforeseen circumstances with UPS, USPS, and FEDEX are beyond our control. Our delivery estimates are based on information provided by our carriers, including UPS, FEDEX and USPS. These carriers may experience delays in transferring and delivering your packages, which could affect the delivery time. Please monitor your tracking regularly for any updates related to your order.
ORDER MARKED AS DELIVERED BUT NOT RECEIVED
It is common for carriers to mark an order as delivered before it actually arrives at your address. If your order is marked as delivered but you have not received it, we ask that you wait 72 hours from the time of delivery for it to arrive. We also recommend checking with your neighbors in case it was misdelivered and looking for any attempted delivery notes left by the carrier. If you do not receive your order after 72 hours, please contact us.
PRODUCTS RETURNED TO SENDER
For US orders only: If your order is returned to the sender due to a misspelled or incorrect address, we may be able to reship the order to you. Please note that there will be a reshipment fee of at least $10. If the package is lost due to an address error made by the customer, Peptide Vitality reserves the right to determine the amount of refund or credit, if any, to be issued.
CHANGING/CANCELING ORDERS
Once an order is placed, it cannot be changed. Please double-check your shopping cart before checking out to ensure it is correct. We cannot guarantee the ability to cancel orders. Many are shipped the same business day, and once an order is shipped, it cannot be canceled. For any further questions or assistance, please contact us at support@aminovitality.com.
