We accept returns on new, unopened, and undamaged items in original packaging within 30 days from the order date, excluding research compounds, chemicals or liquids. Refunds will be issued minus the shipping charge, which cannot be refunded. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original, unopened packaging. To complete your return, we require a receipt or proof of purchase.
If a product is missing from your order, please contact us immediately upon receipt of the package. Once we verify the legitimacy of the claim, we will send the missing item to you. All orders are documented and weighed prior to shipping to avoid any fraudulent claims. You must notify us within 3 days of receipt of the package.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.
LATE OR MISSING REFUNDS (IF APPLICABLE) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at support@aminovitality.com.
SALE ITEMS (IF APPLICABLE)
Only regular-priced items may be refunded. Sale or discounted items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at support@aminovitality.com for a return authorization number. Include your order number, photos of the damaged product and a picture of the box with the waybill number. Upon receiving a return authorization number you may ship the item at your expense to the address provided on your approval.
